What are the fees and will there be any further costs?
It is free to join our Holiday Home Exchange Club. There is an exchange fee of £67 per agreed exchange (less for short breaks, see our 'Join Now' page for more pricing details) This fee is only payable by the holiday maker once the holiday has been confirmed and booked. All our members are holiday home owners, so to be absolutely fair,  all cleaning costs, linen, meet & greet, electricity and heating are included in the exchange, as these costs will be met by all exchangers. However, the exceptions are electricity by coin meter (for obvious reasons) towels & logs if not normally included.

How do I make an exchange?
Log in, and select any properties that interest you. If the property is shown without dates, email us with the ID Ref No and dates that you are interested in. We will contact that member to see if they would consider adding any suitable dates for you. There is no obligation on any part, until it has been all agreed and confirmed.

If there is a suitable property showing your required dates, then click on the button “Reserve”. Fill in the form and submit. We will contact the owner to confirm the exchange (to make sure that the dates are still available), once confirmation has been received we will send you an email to confirm the booking, including a link to pay the exchange fee.   Once payment has been made, you will receive an email with the booking details. They will receive your details and the booking confirmation.

If you need to know more information about a particular property, please email us and we will ask for the information you require.

How many swaps am I allowed to have in one year?
There is no limit, subject to having the necessary credits! No more than 2 exchanges can be taken before any of your own added dates have been selected.

You cannot go into 'negative' credits, so if you book a week before your own weeks have been selected , you must have enough weeks added to cover those credits until your own dates are taken by another member to cancel out the credits used.

We recommend adding as many dates as you can spare (remember you can take them back should you need to at any time) to give a good choice as this is likely to increase the chance of a member selecting them.

What if there are no dates showing against a property that I am interested in?
Many members are unsure about what dates to add and prefer to be asked about a particular week, or they have just joined and have not decided what weeks to offer yet.

All you need to do is email us with the ID Ref, the number in your party and any dates that you may be interested in. We will contact that member/s and see if he will consider adding dates for you. We have agreed many swaps this way and we are happy to help arrange your holiday.

Do I have access to my listing?
Yes, you will receive a password and user name upon joining so that you can add dates. If you wish to remove dates, all you need to do is email us and we will remove them for you. .

Do I have to add a week as soon as I join?
No, you can join and be a full member without adding dates. You can add dates in your member's area at any time and up to 1 year in advance.  However, you do need to add dates to cover the credits needed for any holiday you may select. All credits last for three years.

Any credits used for your own holiday, have to be 'paid' back by members selecting your own dates, so it is necessary to add dates until this has occurred.

Can I remove dates, once I have added them?
If for any reason you want a week back, maybe because you have rented it out, we can remove that week from our list. Please contact us asap to avoid disappointment to any of our members. You must not go into negative credits. If, by removing dates this happens, you must replace them with more dates (of your choice)  

You will always receive notification of any booking request to confirm the availability before confirmation is sent to the requesting member.   If we contact you and find that the week is not available for whatever reason we will deduct 7 of your credits so it is very important to contact us to remove any weeks that are no longer available.  If this happens more than once, then we will have no alternative but to review your membership and you may lose all the credits you have in hand.

So please make sure all weeks no longer available are immediately remove from our system, by emailing us with the date/s you wish removed.

What happens to the credits showing if the dates I have added are not selected ?
When you add dates, the credits showing are the potential credits you could earn if someone selects all your dates. They are not the actual credits you have earned. So if a week or short break is not selected then the credits will disappear from your total. If a date is selected and agreed then they will remain in your total for the next 3 years until you use them.

However, you can take up to 2 swaps before any of your dates are selected. If you do take a holiday before your weeks are selected you must always leave on enough dates to cover the credits until such time another member selects them and the credits owed are cleared.

Why are there weeks available with discounted credits?

These are the weeks have not been used by EHH members that are less than 6 weeks away. You are allocated credits as soon as you add a week; these credits can be used immediately, and there is no need to wait until another member has used your week before you can select a week up to a max of 2 exchanges. 

Rather than losing the credits for these unused weeks, once they are within the next 6 weeks they are offered to all EHH members, and their friends & family at a discounted credit rate, although you will receive the full credit value if they are booked. 

Credits can also be bought for these weeks (£39 per 7 credits, up to the credit value of the week) so there is no need to bank a week or use up the credits that you have. If you purchase credits to the total value of the week, then a reduced exchange fee of only £27 applies. 

Late availability weeks DISCOUNT details -  up to 3 bedrooms - 28 credits,  up to 5 bedrooms - 35 credits, over 5 bedrooms - 42 credits.  Click on the 'Late Offers' button in the left hand column once you have logged in, to find out more details

This is specifically to encourage selection of  weeks that have been added to our list and not taken up. It does not apply to any dates that are requested (thereby not on the lists) by any member and that fall into the next 6 weeks.

If your week is booked, you will receive the Full Credit Value of that week although it is in the Late Offers section, and are offered at a discounted rate. There is no limit to how many weeks can be selected in the Late Offers.  

Can I bank short notice weeks?
If you wish to that is fine, they will go into our late availability section, see above.  There are always members looking for short notice week, so you may have your week selected (you will receive full credit value) .  

What service does EHH offer?
We pride ourselves in our service. It is important to us that our members are happy and enjoying many successful exchanges.We are happy to help with the process of finding and arranging their holiday. We don't charge extra for this service and we can be contacted with any questions you may have about this.

Who can use my credits?
Only you and your family or friends can with your permission via your membership.  However you are responsible for their conduct, see terms & conditions.

Will anyone be interested in my holiday home?
Of course, everyone has different needs and wants for their holiday.  They may only need a small place for two, even though they have a big villa for 10.  An apartment or flat in a city may be just what they are looking for, even though they have a cottage in the country

What happens if I cancel my  holiday after I have paid for it?
You will lose the exchange fee, and the credits you have used. The owner of the property does not lose the credits that have been allocated to them and we reserve the right to re offer that week. If another member books the week, then the owner will receive the additional credits

I would prefer not to pay by credit card on the internet; do you offer other means of payment?
Certainly, you can pay by either cheque (made payable to Exchange Holiday Homes and sent to the address at the bottom of the page) or bank transfer (contact us for details), but all payments must be in GB pounds. If you cannot pay in GB pounds, then we will accept US Dollars or Euros, but £5 (or equivalent) must be added to the payment to allow for the bank exchange fee. Please email us and will give you the necessary information to complete a swap in this way.

I still have more questions, what should I do?
Contact us, we are happy to answer any queries that you may have.

What type of Holiday Home is acceptable?
All members must own holiday homes. Fractional Ownership properties may be acceptable as long as the owner has at least 25% ownership of the property, but email us to discuss.

Time Share properties are not acceptable for membership of EHH due to lack if flexibility with dates. Owners of time share resorts should contact us to discuss.

I don't own a holiday home but I would like to swap my own home, is this possible with EHH?
No, not with us, all EHH members own holiday accommodation. lf it is Primary Home Swaps you are interested in, go to the section for 'Home to Home swaps', in our Free Forum, you can add your details there and ask advice from other forum members.

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Exchange Holiday Homes South Draynes Farm, Draynes, Nr. Liskeard, Cornwall PL14 6RX.UK.
Tel : 01579 321402 - Email: enquiries@exchangeholidayhomes.com